At Aatmasanman Boutique Private Limited, we are committed to providing exceptional support to our customers and vendors. This Support Policy outlines how we offer assistance, resolve issues, and ensure a smooth experience on our platform, 9ME.IN, and our associated services, such as Sanman Vyapar, Sanman Pay, and Sanman Sahyog.

1. Scope of Support

We provide support for the following areas:

• Assistance with account creation and setup on the Platform.
• Help with navigating the website and mobile application.
• Guidance on using vendor services and setting up Online Shops.
• Troubleshooting issues with product purchases, payments, and order processing.
• Resolution of technical issues related to accessing the Platform.
• Addressing concerns related to product delivery, refunds, and returns.

2. How to Reach Us

Our support team can be reached through the following channels:

• Email: You can email us at support@9ME.in for any queries, and we will respond within 24-48 hours.

• Phone Support: You can contact us at [Your Contact Number] during business hours, from 9 AM to 6 PM, Monday to Friday.

• Live Chat: We offer live chat support on our website and mobile application during business hours for instant assistance.

3. Response Times

We strive to respond to all support queries promptly. Our expected response times are as follows:

• General Queries: Within 24 hours.
• Technical Issues: Within 24-48 hours, depending on the complexity of the issue.
• Order or Payment-Related Issues: Within 48 hours, with regular updates until the issue is resolved.

4. Resolution Times

While we aim to resolve all queries as quickly as possible, resolution times may vary based on the nature of the issue:

• General Support: Typically resolved within 1-2 business days.
• Technical Issues: Depending on the complexity, technical issues may take up to 3-5 business days for full resolution.
• Refunds and Returns: Refund and return queries are processed according to our Return Policy and are typically resolved within 7-10 business days.

5. Vendor Support

We offer dedicated support for vendors who sell on our platform. This includes:

• Assistance with setting up and managing Online Shops.
• Guidance on product listing, inventory management, and sales reporting.
• Help with payments, refunds, and customer management.
• Technical support for any issues faced while using vendor tools on the Platform.

6. Escalation of Issues

If you are not satisfied with the initial resolution of your issue, you can escalate it by contacting our support team and requesting further assistance. We aim to resolve escalated issues within 3 business days.

7. Self-Help Resources

In addition to direct support, we offer a variety of self-help resources, including:

• FAQs: A comprehensive Frequently Asked Questions section on our website covering common queries.
• User Guides: Step-by-step guides for vendors and customers on how to use our Platform effectively.
• Video Tutorials: Videos demonstrating various features of the Platform for ease of use.

8. Support Limitations

While we strive to provide comprehensive support, there are some limitations:

• We cannot provide legal, financial, or business advice beyond the scope of our platform and services.
• We do not offer support for issues outside of our platform, such as third-party services or hardware malfunctions.
• Support for third-party integrations (such as payment gateways or delivery services) is limited to providing basic guidance; specific issues must be addressed by the respective third parties.

9. Feedback and Suggestions

We value your feedback and are always looking to improve our services. If you have any suggestions or comments on how we can enhance our support, please send them to feedback@9ME.in.

10. Updates to this Support Policy

From time to time, we may update this Support Policy to reflect changes in our services. Any updates will be posted on this page, and users will be notified of significant changes.

Contact Us

For any support-related queries, please contact us at:

Email: support@9ME.in
Phone: [Your Contact Number]
Live Chat: Available during business hours on our website and app.