At Aatmasanman Boutique Private Limited, we strive to ensure that you are satisfied with your purchases. If for any reason, you are not happy with a product you have received, we offer a flexible return policy as outlined below:

1. Eligibility for Returns

• Products must be unused, unwashed, and in their original packaging with all tags and labels intact.
• Returns must be initiated within 7 days of receiving the product.
• Certain items such as customized products, personalized items, or final sale items may not be eligible for returns unless they are damaged or defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service at support@9ME.in within 7 days of receiving the product. Provide your order number, product details, and reason for the return.
2. Our team will guide you on how to proceed with the return, including the return shipping address.
3. Ensure the product is securely packed to avoid any damage during transit.
4. Ship the product back to us within 5 days of receiving the return approval.

3. Refund Process

• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be credited back to the original method of payment (credit/debit card, bank transfer, etc.) within 7-10 business days after approval.
• In some cases, we may offer a store credit or replacement product instead of a cash refund, depending on the nature of the return.

4. Return Shipping Costs

• If the return is due to a defective or damaged product, we will cover the cost of return shipping.
• If the return is due to other reasons (e.g., change of mind), the customer will be responsible for paying the return shipping costs.

5. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products
• Gift cards
• Final sale items
• Intimate wear (for hygiene reasons)
• Damaged items due to misuse

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of receiving the item. We will arrange for a replacement or refund after verifying the issue.

7. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

8. Cancellations

• Orders can be canceled within 24 hours of placing the order.
• If the order has already been shipped, it cannot be canceled, and you will need to initiate a return once it is delivered.

9. Contact Us

If you have any questions regarding our return policy, please contact our customer support team at:

Email: support@9ME.in
Phone: [Your Contact Number]